Shipping & Returns

SHIPPING POLICY

Shipping Restrictions:
These products are regulated by the Federal Government as Class 3 Flammable Liquids. As such I cannot ship them outside of the contiguous 48 United States (no Hawaii or Alaska shipments) nor am I able to ship them to PO Boxes, APO or AE addresses nor any other military addresses. The issue is that isobutyl nitrite is flammable and the caps are not sealed for air transport. Priority mail occassionally uses commercial flights and at high altitude in an unpressurized cargo hold the contents can vent due to pressure differences inside/outside the bottle.

When will my order ship?
All orders are packaged and shipped the next available business day. Please note these are business days and exclude weekends.
A tracking email will be sent to you at time of shipment. You can find the Online Order Tracking here.

When will my order arrive?
Expect delivery within 2-3 business days. Please note these are business days and exclude weekends.
A tracking number will be emailed to you at time of shipment. You can find the Online Order Tracking here.

How much is shipping?
Orders over 150.00 receive free shipping. Flat rate shipping on all other orders are 9.95.

How is my order packaged?
Safety first ... These products are classified as Class 3 Flammable Liquids by the FAA and DOT.
Products on this website not only require special packaging and markings but the Federal Government requires all shippers of these Dangerous Goods to be trained and certified to package Hazardous Materials. When you buy from me you can rest assured that all my certifications are current and your order will be packaged securely & adhere to all relevant Federal Regulations regarding the shipping of these products. This protects both You and I. I have been fulfilling orders for close to 15 years and my loss rate is very close to zero.

In the event that you should decide to order from another vendor I urge you to insure they have the proper certifications and that you fully review their shipping policies regarding the transportation of these Federally regulated products.

• All items are sealed in a zip lock bag with vermiculite to absorb any potential leakage.
• Sealed bag is then placed in a cushioned bubble bag.
• Package is sealed in an additional zip lock bag.
• Packaging is then placed in a 200lb crush proof box with appropriate markings.

RETURN POLICY:

Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)
Please contact us to inquire about a refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within three days.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
At our discretion we will replace items if they are defective or damaged but may issue a refund as opposed to an item exchange. If you need to exchange or return an item please contact us first for an RMA number so we may track your return.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.